Tissue Fung · Product Manager · Hong Kong

I turn complex requirements into products people can use.

9+ years across product and digital delivery, spanning regulated products, fintech and Web3, conversational AI, and practical operational workflows.

Explore ↓

Selected work

Products, judgement and delivery.

I don't just manage backlogs. I identify problems, design workflows, and get products built.

01 Taxi Booking & Dispatch Conversational operations Pilot launching Sep 2026 ↘ 02 ElecCount AI-assisted tender review In development · testing on live tenders ↘ 03 Regulated & KYC Products Fintech · Web3 · regulated journeys Selected product experience ↘

CASE 01

Conversational operations

Taxi Booking & Dispatch

A WhatsApp-first booking and operations product designed around the reality of how passengers and dispatch teams already communicate.

Pilot launching Sep 2026

Problem

Taxi booking and dispatch relies on fast, conversational coordination between customers and operations.

What I observed

The useful product surface is not another standalone interface. It is the conversation customers already know, connected to an operational workflow behind it.

Product approach

Structure the journey around WhatsApp-first intake, booking, dispatch and the moments that need human attention.

Validation

Interviewed working taxi drivers to validate the workflow and tested the conversational flow against real booking scenarios ahead of pilot.

WORKFLOW / 01 Current product direction
01WhatsApp intake
02Booking
03Dispatch
04Escalation

Key decisions

  • Meet users in an existing communication habit
  • Connect customer conversations to operations
  • Keep an explicit route for human escalation

CASE 02

AI-assisted tender review

ElecCount

An AI-assisted electrical tender take-off review workflow, designed with human review kept firmly in the loop.

In development · testing on live tenders

Problem

Electrical tender take-off review is detailed work where assistance is valuable, but unreviewed automation would create the wrong kind of risk.

What I observed

The product needs to support professional judgement rather than pretend it can replace it.

Product approach

Use AI to assist the review workflow while preserving a clear human validation step before work is accepted.

WORKFLOW / 02 Current product direction
01Tender input
02AI-assisted review
03Human validation
04Reviewed take-off

Key decisions

  • Human-in-the-loop by design
  • Test against live tender work
  • Treat AI output as assistance, not ground truth

CASE 03

Fintech · Web3 · regulated journeys

Regulated & KYC Products

Product experience across regulated customer journeys, crypto KYC onboarding, and investment onboarding with KYC/AML requirements.

Selected product experience

Problem

Regulated onboarding has to balance customer experience with requirements, controls and the edge cases that emerge in real journeys.

What I observed

Good delivery depends on turning policy and business needs into journeys, acceptance criteria and testable product behaviour.

Product approach

Translate requirements into journeys, define edge cases and acceptance criteria, then carry the work through UAT and launch.

WORKFLOW / 03 Experience summary
01Requirements
02Journey & edge cases
03AC & delivery
04UAT & launch

Selected experience

  • HKJC — regulated customer journeys
  • CARGAIA — crypto KYC onboarding
  • Altive / APOIDEA — investment onboarding and KYC/AML

Selected experience

Across regulated products, digital journeys and operations.

My experience spans fintech, Web3 and regulated digital products, alongside hands-on operational delivery in construction.

Project ManagerWai Kwong
Product ManagerMoongate
Assistant Customer Digital Experience ManagerHong Kong Jockey Club
Product ManagerCARGAIA
Project ManagerAPOIDEA
Digital product & delivery experience Motor Z Block · TEKsystems / Accenture Interactive · DigiSalad · ARBA Holdings

About

I turn ambiguity, requirements and operational reality into clear product decisions—and carry them through delivery.

My background connects regulated customer journeys, fintech and Web3 products with hands-on operational delivery. I translate complex requirements into clear journeys, testable behaviour and products grounded in how people actually work.